Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

Rensino Aesthetic Medicine Co., Ltd. supplies aesthetic medicine products, treatment-related solutions, and post-operative skin repair supplies for international B2B customers. Our ordering process supports standard and customized requirements across facial rejuvenation, skin conditioning, contouring, hair care, and related professional aesthetic applications. The following terms explain how to submit an inquiry, confirm specifications, arrange payment, approve production, and coordinate delivery.

1. Inquiry and Product Selection

Please send your inquiry with as much information as possible so that our team can identify the appropriate product and prepare an accurate proposal. You may inquire about products intended for applications such as acne and scar care, skin brightening, pore management, sensitive skin repair, anti-aging care, facial contouring, body contouring, hair removal management, scalp care, or post-operative skin repair.

For an efficient review, please provide the following details where applicable:

2. Product Review, Customization, and Quotation

After receiving your inquiry, our team will review the requested product specifications, quantity, customization scope, packaging, documentation, and destination. If any information is incomplete, we may request additional details before issuing a quotation.

Customization availability depends on the product type and technical requirements. Custom options may include branding, label content, packaging format, color, size, configuration, or other agreed features. Minimum order quantities, development costs, sampling charges, and tooling or artwork expenses, if applicable, will be confirmed according to the specific project.

Quotations may include product pricing, customization charges, packaging, sample costs, and estimated freight where requested. Prices, validity periods, trade terms, and delivery estimates are subject to the written quotation and final order confirmation.

3. Samples and Pre-Order Evaluation

Samples may be arranged for eligible products so that customers can review appearance, dimensions, packaging, labeling, or other relevant characteristics before placing a bulk order. Sample availability, charges, customization options, and shipping costs depend on the product and destination.

A sample is intended for evaluation and may not always represent every detail of a later customized production batch unless those details have been specifically approved in writing. Any requested changes following sample review should be submitted before the bulk order is confirmed.

4. Order Confirmation

An order becomes ready for processing after both parties have confirmed the applicable commercial and technical details. Depending on the order, confirmation may include a quotation, pro forma invoice, purchase order, specification sheet, packaging layout, label artwork, sample approval, or other written documents.

Before approval, customers should carefully check:

Changes requested after order confirmation may affect pricing, production scheduling, packaging, or delivery. Such changes must be reviewed and accepted in writing before implementation.

5. Payment Terms

Available payment methods and payment schedules will be stated in the quotation or pro forma invoice. The arrangement may vary according to the product, order value, customization level, production requirements, transaction history, and destination market.

Production or order preparation will begin after the required payment has been received and the necessary specifications and artwork have been approved. Any remaining balance, where applicable, must be paid according to the confirmed order terms. Bank charges, currency conversion costs, taxes, customs duties, and other third-party fees are handled as specified in the agreed trade terms.

Customers should verify that the beneficiary information matches the official documents issued by Rensino Aesthetic Medicine Co., Ltd. If payment details appear to have changed, please confirm them with our authorized contact before transferring funds.

6. Production Approval and Quality Check

Production scheduling depends on product availability, material preparation, customization complexity, order quantity, and approval status. Any estimated lead time is provided for planning purposes and remains subject to final confirmation based on the order details.

For customized orders, production will follow the approved specifications, artwork, samples, or written requirements. Customers are responsible for reviewing names, logos, wording, colors, dimensions, and other submitted content before approval. Delays in confirming specifications, artwork, or requested changes may affect the production schedule.

Appropriate checks will be arranged according to the product and order requirements. These may include inspections of appearance, quantity, dimensions, packaging, labeling, and agreed product characteristics. Where practical and agreed in advance, production updates, photographs, packaging images, or inspection-related information may be provided before shipment.

7. Packing and Delivery

Products will be packed according to their characteristics, the agreed packaging method, and the selected transportation route. Standard export packing or customized packaging may be used depending on the confirmed order. Special packing requests should be submitted before quotation or order approval.

Shipping may be arranged by courier, air freight, sea freight, rail, or another suitable method, depending on the shipment size, destination, urgency, and product requirements. Freight costs, estimated transit time, insurance, customs arrangements, and delivery responsibilities are subject to the agreed shipping terms.

Customers must provide complete and accurate consignee information. Any documents requested for customs clearance or local import procedures should be specified before shipment. Import permits, product registration, customs duties, taxes, and destination-market compliance are the buyer’s responsibility unless otherwise agreed in writing.

After dispatch, available shipping documents and tracking or freight information will be provided according to the selected delivery method. Transit times are estimates and may be affected by carriers, customs inspections, weather, public holidays, destination conditions, or other circumstances outside the supplier’s direct control.

8. Receipt and Inspection

Please inspect the shipment promptly after delivery. Check the outer packaging, carton count, product quantity, model, labeling, and visible condition against the confirmed order and shipping documents.

If cartons appear damaged, opened, wet, crushed, or incomplete upon arrival, please record the condition with the carrier and retain the original packaging. Photographs, videos, delivery records, carton labels, and product batch information may be required to evaluate a claim.

9. After-Sales Communication

If you identify a shortage, incorrect item, visible damage, packaging issue, or other order discrepancy, contact Rensino Aesthetic Medicine Co., Ltd. as soon as reasonably possible after receipt. Please provide the order or invoice number, affected quantity, product details, batch information where applicable, and clear supporting photographs or videos.

Each case will be reviewed according to the confirmed specifications, shipping terms, available evidence, and nature of the issue. Any appropriate resolution, such as technical clarification, replacement discussion, replenishment, or another mutually agreed arrangement, will be determined after review. Products should not be returned without prior written authorization and return instructions.

10. Customer Responsibilities

Customers are responsible for ensuring that selected products are suitable for their intended market and use. Professional aesthetic medicine products and treatment-related supplies may be subject to local regulations, import controls, storage requirements, labeling rules, or restrictions on sale and application. Buyers should verify all applicable requirements before ordering, importing, distributing, or using the products.

Where products are intended for professional application, they should be handled, stored, and used by appropriately qualified personnel in accordance with the applicable instructions and local requirements. Product claims, translations, promotional content, and customer-supplied artwork must be accurate and legally permitted in the destination market.

11. Order Changes and Cancellations

Requests to change or cancel an order must be submitted in writing. Approval depends on the order status and whether materials, customized packaging, labels, production work, or shipping arrangements have already been committed. Costs already incurred may be chargeable, and customized or completed products may not be eligible for cancellation.

Any accepted change to quantity, specifications, artwork, packaging, destination, or delivery method may require an updated quotation, invoice, production schedule, or freight arrangement.

12. Written Agreement and Ongoing Cooperation

The final quotation, pro forma invoice, purchase order, approved specifications, and related written correspondence form the basis of each transaction. If there is any difference between general information on this page and the terms confirmed for a specific order, the mutually accepted order documents will apply.

Rensino Aesthetic Medicine Co., Ltd. welcomes trial orders, customized projects, and ongoing supply discussions with distributors, wholesalers, aesthetic clinics, professional beauty businesses, and other qualified B2B buyers. Clear specifications and timely confirmation at each stage help us coordinate orders efficiently and support stable long-term cooperation.

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